Refund policy

Ordering & Returns Information

At Atta, we carefully select the products we share based on what we trust and use within the clinic.

As an affiliate shop, all orders are placed directly through the brand’s official website using our links. This means the brand you purchase from is responsible for processing your order, delivery, and any returns or refunds.

Returns and refunds

If you need to return an item or request a refund, this will need to be arranged directly with the brand you purchased from. Most brands offer a return window (typically around 14 days), but policies can vary, so we recommend checking their website for full details before purchasing. In most cases, items will need to be unused, undamaged, and returned in their original packaging.

Faulty or damaged items

If your item arrives damaged, faulty, or incorrect, please contact the brand directly through their website. They will guide you through the return or replacement process and advise on next steps, including any return postage.

Shipping and customs

Shipping times, costs, and any customs or import duties are set by the brand you are purchasing from. These can vary depending on location, so it’s always best to review their shipping information before placing your order.

Discounts

We often have access to exclusive discounts with the brands we partner with. Be sure to check the top of each product page for any available codes before completing your purchase.